Frequently Asked Questions

If you didn't find an answer to your question, feel free to contact us either via support widget or email us at support@jamskins.com. Our live support team typically responds in a few minutes.

Our platform uses a dual-balance system designed to support both casual gameplay and sweepstakes participation. Coins are used as a play-only balance for entertainment across eligible game modes, while JAMs (JAM Tokens) are used for sweepstakes gameplay and may become eligible for redemption after the required playthrough conditions are met. Each balance has its own purpose, availability, and limitations, as described below. The Coins balance provides an additional play balance to enhance your experience across our site. You can use Coins in any of our game modes, except Marketplace, Upgrader, and Exchanger. Please note that Coins cannot be withdrawn and do not contribute toward the rewards system (rakeback, referral bonus, case creator commission) and your onsite rank. JAMs (JAM Tokens) serve as the virtual currency for our sweepstakes games. They can be acquired via Coins purchases or through free promotions. While they hold no intrinsic monetary value, JAMs are redeemable once the established playthrough criteria are met.
The minimum deposit amount varies by payment method. For instance, Bank Card payments start at $5.00, while Gift Cards require at least $2.50. For CS2 Skins, the entry threshold typically ranges from $1.00 to $2.00, depending on current market fluctuations. Cryptocurrency minimums are set by specific blockchain networks or exchange policies, usually ranging from $5.00 to $10.00. Please note that these amounts are subject to change based on external factors, exchange rates, and network conditions. We recommend checking the most up-to-date information directly in your wallet. For security reasons and AML compliance, you must only use payment methods registered in your name. Deposits from third-party accounts or cards are strictly prohibited.
When you deposit skins, a portion of the balance is credited instantly. The remaining balance is released after an 8-day hold period to ensure trade security.
You can check the available payment methods in your profile by clicking the "+" icon next to your balance in the top right corner of the page.
Yes, we apply a standard 100% (x1) wager requirement to all deposits. This protocol is essential for preventing platform abuse and ensuring compliance with anti-fraud standards. To unlock withdrawals, you must generate a betting turnover equal to your total deposited amount by playing any games or opening cases on the website. Example: If you deposit 100 coins, you need to place a total of 100 coins in bets. It doesn't matter if those bets win or lose; once the total volume reaches 100, the withdrawal option is enabled. Please be aware that if you make a new deposit while a previous wager is still active, the requirements will be added together. You can monitor your remaining turnover in real time in the Profile > Withdraw section.
Because blockchain technology is irreversible, transactions cannot be canceled or reversed once initiated. This means that deposits below the set amount cannot be credited to your account. To ensure your assets arrive safely, we kindly encourage you to double-check both the destination address and the minimum deposit limits before confirming any transaction. Taking an extra moment to verify these details is the best way to keep your funds secure and avoid accidental loss.