Frequently Asked Questions

Yes. We use Steam OpenID, which means we never see or store your password. We only access your public profile data to sync your inventory and level.

This is a mandatory Steam requirement for secure skin trading. Steam Guard must be active for over 15 days to instantly receive purchased items or withdraw winnings. Without it, Steam will delay trades for 15 days.

While the most frequent reason is multi-accounting (maintaining more than one profile is strictly prohibited and results in a permanent ban of all linked accounts and frozen balances), Please note that this is not the only possible cause. Suspensions may also result from other violations of our Terms of Service. For more information, you can review our rules or contact our Support Team to clarify the specific details of your case.

To protect your account, always verify the domain name in your browser’s address bar before interacting with the site, and be cautious of "mirror" websites designed to steal your information. We recommend avoiding "Sponsored" links in search results or links sent via private messages, as these often lead to fraudulent sites. The only exceptions are referral links generated directly from our website and promo codes created by users within our platform. Please remember that our team will never ask for your password or sensitive data in a chat or DM; if someone makes such a request, it is a scam.

Please note that we do not offer refunds for purchases made due to a change of mind or for any losses incurred during gameplay. However, if you believe a loss resulted from a technical error on our platform, we encourage you to contact our 24/7 support team. We will thoroughly review your case and assist you. To ensure a smooth experience with real-time updates, a stable, high-speed internet connection is required. Please be aware that the platform is not responsible for any lags or session interruptions caused by issues with the user's local network or internet provider. We are committed to providing a fair and seamless environment for our community.

Account verification (KYC) is a standard procedure that we may request at our discretion to ensure account safety and comply with Anti-Money Laundering (AML) regulations. This process is essential for maintaining the integrity of the platform and ensuring the long-term security of your funds and transactions. Verification may be triggered by high-volume trades, payment mismatches, or security flags. For a full list of conditions, please refer to our Terms of Service. Important: Verification is only possible using your personal requisites. Transactions involving third parties are not allowed. Your payment data must perfectly match your account identity.

To complete verification, we may request high-resolution copies of the following: a valid photo ID, a verification selfie, proof of address (utility bill/bank statement), and confirmation of the payment method. In some cases, Source of Funds documentation may also be required. Please ensure that all submitted photos are high-quality and high-resolution to avoid delays in the verification process. Every document must be fully captured, meaning that all four corners of the document must be clearly visible within the frame, with no parts cropped or obscured. When providing a photo of your payment card, you must hide the CVV code for security; we recommend covering it physically, for example, with a small sticker or a piece of paper, before taking the photo. Please note that any digital editing or retouching of the images is strictly prohibited. Photos must be original, unedited, and uploaded directly from your camera. Additionally, remember that you may only use your personal requisites for verification. Using third-party payment methods or documents is not permitted.

Identity verification helps us maintain a safe community. To ensure uninterrupted access to your balance and all platform features, please complete the verification process if requested. Please also be informed that if you refuse to complete the process, your account may be suspended until verification is successful. This measure is necessary to ensure the security of your balance and all platform features.

Your privacy is our priority. We use modern encryption protocols to protect all data. We guarantee full transparency; your information is used solely to ensure account functionality and transaction security. JAMSkins never sells or shares user data with third parties. Your security is the foundation of our reputation.