Frequently Asked Questions
If you didn't find an answer to your question, feel free to contact us either via support widget or email us at support@jamskins.com. Our live support team typically responds in a few minutes.
Head to the "Referrals" tab in your profile to create your unique code. Your friends get a starting bonus, and you earn a lifetime commission based on their total wagering volume.
To view the details, please visit the Loyalty > Rewards section.
To participate in the community chat, you must have at least one successful deposit using any available payment method.
Our goal is to maintain order and a friendly atmosphere. Please note that chat requirements may change based on message volume and overall tone. In cases of spam or inappropriate behavior, entry limits may be temporarily increased to protect the community.
By following the rules and contributing positively, you help us keep the chat a pleasant place for everyone.
We work hard to maintain a friendly and secure environment for everyone. If you have been muted, it means your messages violated one or more of our community guidelines.
These measures apply to real-money trading (RWT) offers, sharing 18+/NSFW or shock content, spamming links and repetitive messages, or any form of toxic behavior or harassment towards others.
Restrictions are applied for violating our community guidelines, most commonly due to RWT or external trading (buying/selling items for real money or moving deals to private messages), posting inappropriate content (NSFW, shock, or offensive imagery), spamming and advertising third-party sites, or toxic behavior (harassment and hate speech).
The duration of a mute is determined by the severity of the offense, and in most cases, access is restored automatically once the period expires.
We encourage you to review our full rules to avoid further restrictions, as repeated violations may lead to permanent sanctions.
To explore custom content, head over to the "Cases" page in the top menu; while you will see our official collection by default, you can easily browse user-created designs by clicking the "Community" tab located right next to the official ones.
If you are feeling creative and want to build your own, simply select a design from our extensive collection of unique styles and set your preferred commission rate of up to 3%, which lets you earn a profit whenever other users open your creation.
A case's popularity depends on how profitable it is for players. Try to balance the price and the value of the skins inside.
Cases with good odds of profit are more likely to hit the top and earn you passive income via commissions (Your Fee) from every unboxing.
Editing is only available for Drafts. Once you click "Publish," the case becomes available to everyone, and its settings (name, odds, or skins) can no longer be changed.
This ensures fair play for other users. Published cases cannot be deleted, but you can always create a new, improved version.
There are no strict limits on JAMSkins; the price range is as wide as possible. Official cases start from budget options (under 1.00 JAM) and go up to premium collections.
In the Case Creator, users set the opening cost themselves based on the items inside. You can always find a case for any budget - from a few cents to thousands of JAMs.
We are actively working on expanding the JAMSkins ecosystem. Our plans include collaborations with famous streamers, esports organizations, and major trading platforms.
We aim to create a global community in which each partner contributes unique content and bonuses for our users. Stay tuned for announcements on our social media.
The competitive side is already live. A Leaderboard is available on the site, where top players compete for the leading spots. All other activities take place in our Discord - Official JAMSkins Club.
There, we regularly host gaming tournaments, daily skin giveaways, and special events for members of our Discord channel. Joining the club is the best way to earn extra bonuses and unique rewards.